Motorola Service
About RFID RFID Products Partners Resources News
  Search    
 
 
Integrated Labeling Systems, Inc. - Home
 
  RFID Products
RFID Starter/Pilot Kits
RFID Labeling Software
RFID Middleware
RFID Printers
Print & Apply Systems
Readers/Interrogators
Smart Labels and Tags
Ribbons
Accessories
Services
 
 
   
  Motorola/Symbol Services  
  Motorola/Symbol Authorized ResellerFor Motorola/Symbol Technical Support call 1-800-995-0155  ext. 4026 or email techsupport@ilsinc.com

Keep your systems running with Motorola's state-of-the art technology and expert round-the-clock service.

On Site Systems Support

On Site Support

Gold

Silver

Bronze

Monday-Friday Coverage

X

X X
8 a.m.-5 p.m. Coverage, local time    

X

12-Hour Coverage  

X

 
24-Hour Coverage

X

   
Telephone Support
Monday-Friday Coverage  8 a.m.-5 p.m.

X

X

X

Depot Services
Motorola's ISO 9002 certified Service Centers set the standard for repair, realignment and adjustment of your products back to original specification.  Options include shortened turnaround times, application loading, battery maintenance and other time-savers that increase your up-time.

Services

Gold
(RF)

Gold
(Batch)

Gold
(Scanner)

Silver

Bronze
Service Center Support
Three-Day Turnaround Time        

X

24-Hour Turnaround Time       X  
Express Service

X

X

X

   
Application Loading

X

X

     
Battery Maintenance

X

X

     
Configuration Management

X

       
Monday-Friday  Coverage

X

X

X

X

X

Telephone Support
In one toll-free call, expert technicians offer quick problem determination, network recovery, system verification and/or software support until the problem is resolved and your system is back to full operation.

Upgrade Services
With upgrade services, your Motorola solution can always incorporate the latest design and you can enjoy the highest possible performance.

RF Coverage Check
Motorola technicians check each access point in your installed Motorola wireless network to determine whether it is working properly and sending out a signal. We report whether your wireless network is functioning as originally installed, if the parameters have changed. Then we recommend what you must do to make repairs. If you plan to cover your network under a Motorola On Site Support Service agreement, the RF Coverage Check is a prerequisite.

Motorola Service Certificates

  • Available on new hardware only

  • For 15 serviceable items or less

  • Must be registered within 45 days

  • Bronze, 3 year service

  • Receive an actual certificate

  • Non-Returnable

Motorola SKU-able Service

  • Bronze, 1 or 3 year service

  • Available for ALL Motorola hardware (new or used)

  • Designed for orders of 15 serviceable items or more

Motorola Warranty

  • Only covers manufacturing defects
Coverage Warranty

Service Certificates

SKU-able
Repair Manufacturing Defects
10 day turn around time    
3 day turn around time  
Telephone Support  
Covers normal wear and tear (1)  
1 year service contracts  
3 year service contracts
Latest firmware and ECN updates  

(1) Normal wear and tear = worn and dirty housings, display malfunctions, worn or broken triggers, exit windows worn or hazy, battery latch issues, worn or torn gaskets.

 
For More Information Call 1-877-526-3365
   
  © 2008 Integrated Labeling Systems, Inc. Contact Us E-mail: sales@ilsrfid.com Privacy